FAQ's



1. Who can invest through Transact Online?

Ans: Following categories of investors can invest through Transact Online:


  • Resident adult Individuals
  • Non Resident Indians and persons of Indian origin residing abroad on a full repatriation basis (Except for citizens of US and Canada
  • Parents and lawful guardians on behalf of Minors (RI and NRI)
  • Hindu Undivided family - HUF (Karta)

NRIs and PIOs who are residents of the United States of America/defined as United States Persons under applicable laws/ statutes and the residents of Canada cannot invest in IDBI Fixed Maturity Plans.

2. Is it safe to Transact Online?

Ans: Yes. We have enabled SSL (Secured Sockets Layer) technology to ensure that the information transmitted between you and us across the internet is safe and secured. SSL is the most common and effective technology used in sending confidential information in a secured manner over the Internet. The technology works on using mathematical logic to scramble the data that is transferred from your machine to the website where you feed the information. The site is digitally certified for security by Verisign, an organisation that is considered pioneers in such technology.

3. Which browser can I use to view Transact Online?

Ans: The website is compatible with Internet Explorer, Mozilla Firefox, and Google Chrome

4. Is this facility available for existing or new investor?

Ans: This facility is offered to the following investors


  • Existing investors who have invested with IDBI Mutual Fund in Physical mode. Please Click Here to register
  • Investors who wish to invest in IDBI Mutual fund for the first time. Please Click Here to know more
5. What are the charges for online transactions?

Ans: There are no charges for online transactions. This facility is offered free of cost.

6. Are there any document / agreement required to Transact Online?

Ans: No documents are required to transact online if you already have investments with IDBI Mutual Fund , however the investor is required to read, understand and accept the terms and conditions while transacting. The investor is also required to read the SID/SAI before investing. If you are an investor who is investing with us for the first time, please go through the guidelines carefully before you proceed further

7. Do I need to be KRA compliant in order to Transact Online?

Ans: Yes, with effect from 1st Jan 2011, KRA is mandatory for all class of investors irrespective of the amount proposed to be invested.

8. What are the features available in Transact Online?

Ans: Following features are available under Transact Online.

Transactions:

Financial transactions:

  • Purchase
  • Additional Purchase
  • Redemption
  • Switch

View:

  • Portfolio summary
  • Account statement
  • Transaction status
  • Account/Folio details
  • Asset classwise summary
  • Capital gains statement
9. How do I transact online?

Ans: In order to transact online you will require the following:


- Login user ID
- Login Password

Follow simple steps to transact online
Log on to https://online.idbimutual.co.in

- Login with User ID and password
- In order to create user ID and password, you will have to first generate the PIN. Once PIN is generated, you need to answer few queries on the web page. Your user ID will be generated automatically.
- The login password is sent to your registered email ID.
- PIN can be generated as explained in the next FAQ

10. What is PIN and How is the Pin generated?

Ans: PIN is a Personal Identification Number. PIN is required for one time registration / authentication of commercial transactions. In order to generate PIN, you first need to click on Generate PIN option. Kindly fill in the details as instructed on the page and submit. PIN shall be sent to your registered email address. Please note Folio number is necessary for generation of PIN and a new investor can generate PIN only upon receipt of folio number.
Note: - Please note that PIN shall be sent only if Email ID is registered against the Folio number.

11. What shall I do if I forget the password?

Ans: In case you forget your login password you need to click on forgot password option and answer secret question, once details are entered correctly the password will be sent to your registered email ID.

12. Can I invest from a different bank a/c other than the bank a/c registered with the fund for redemption?

Ans:No. You will be able to invest in anyone of our schemes only through the banks registered in the folio number. An individual investor can register up to 5 bank accounts with us. For IDBI Liquid Fund, online investment can be made only through four designated banks (mentioned at question no.13 below).

13. What are the bankers available for Online Purchase?

Ans: Following Banks are available for online purchase:

  • Allahabad Bank
  • Axis Bank
  • Bank of Bahrain & Kuwait
  • Bank of Baroda
  • Bank of India
  • Bank of Maharashtra
  • Canara Bank
  • Catholic Syrian Bank
  • Central Bank of India
  • Centurion Bank of Punjab
  • City Union Bank
  • Corporation Bank
  • Dena Bank
  • Deutsche Bank
  • Dhanalakshmi Bank
  • Federal Bank
  • HDFC Bank
  • ICICI Bank
  • IDBI Bank
  • Indian Bank
  • Indian Overseas Bank
  • IndusInd Bank
  • ING Vysya Bank
  • Jammu & Kashmir Bank Ltd
  • Karnataka Bank Ltd
  • Karur Vysya Bank
  • kotak Mahindra Bank Ltd
  • Lakshmi Vilas Bank
  • Oriental Bank of Commerce
  • Punjab & Maharashtra Bank
  • Punjab & Sind Bank
  • Punjab National Bank
  • Ratnakar Bank
  • Saraswat Bank
  • Shamrao Vithal Cooperative Bank
  • South Indian Bank
  • Standard Chartered Bank
  • State Bank of Bikaner & Jaipur
  • State Bank of Hyderabad
  • State Bank of India
  • State Bank of Indore
  • State Bank of Mysore
  • State Bank of Patiala
  • State Bank of Travancore
  • Tamilnad Mercantile Bank
  • TNSC Bank
  • UCO Bank
  • Union Bank of India
  • United Bank of India
  • Vijaya Bank
  • Yes bank

 

For IDBI Liquid Fund, the following are the designated banks available for online purchase:


  • Axis Bank
  • ICICI Bank
  • IDBI Bank
  • Kotak Mahindra Bank Ltd
  • Yes bank
14. I tried an Online Transaction but received an error at the Bank Payment Gateway /Debit Card. What do I have to do next?

Ans: If the payment through the Bank Payment Gateway / Debit card Gateway for the purchase is successful then you will be redirected to our website – online.idbimutual.co.in. In case your payment has failed or you are not redirected to online.idbimutual.co.in, it may mean that your transaction has not gone through completely due to any one of the following three reasons:


  • Your redirection to the Bank Payment / Debit card Gateway would have failed or timed out. In such case then you will have to enter your details all over again.
  • The amount is debited from your account. In such case, we request you to wait for 2-3 working days for us to check with the bank (for either mode of payments) and ascertain the credit of amount in our account, we will then credit the units to you, once we receive confirmation from the bank.
  • The amount is debited from your account but the credit is not received by us. In such case, we request you to wait for 3-4 working days, the bank will then credit that amount back into your bank Account.
15. Can I use my debit Card for online transactions?

Ans:Yes, Only Visa enabled debit cards can be used for online transactions.

16. How will I receive redemption proceeds?

Ans: After successful processing of your redemption transaction, the redemption proceeds will be paid out to your registered bank account as per payout mode updated in the folio.

17. Can I have single user id / password for all my folios?

Ans: While User ID is created at folio level, you can operate all the folios with a single userID, for which you will have to add the folios to the desired user ID.

18. How can I add my folios under same user id ?

Ans: You need to generate PIN for each folio number separately if you wish add the folio numbers to the User ID. Please click here to generate PIN for the folio numbers. Please login with the existing user ID and associate folio numbers to the user ID. (“Add folio number” option can be found under “Manage Account” section in the login based services)

19. What if my online account is locked?

Ans: The Account gets locked due to incorrect logins given thrice for security purpose. However, the account gets automatically unlocked after 24 hours.

20. What if I forget my Transaction PIN?

Ans: Please click here to regenerate a fresh PIN for your folio number

21. What are the precautions I need to take while transacting online?

Ans: Transaction PIN allotted to you should not be shared with anyone as it is equivalent to your signature for online transactions and can be used for redeeming the proceeds of your investments and use various other options available in the secured site.

22. What are the schemes available to Transact online

Ans: All open-ended schemes (NFO and on-going) except IDBI Gold ETF and NFO’s of closed-ended schemes of IDBI MF are available for online transaction. IDBI Liquid Fund is not available for online purchase by first time investors.


23. What NAV is applicable for the transactions done on through this website?

Ans: Cut-off timings as per SEBI guidelines are applicable to as the website is an Official Point of Acceptance. The NAV applicable will be as per the server time when the transaction is made.


Subscription (For IDBI Liquid Fund - ILIQF)

The following cut-off timings shall be observed by the mutual fund in respect of purchase of units in the Scheme and its plans/options/sub options and the following NAVs shall be applied for such purchase:



  • where the transaction is completed up to 2.00 p.m. on a day and funds are available for utililization before the cut-off time – the closing NAV of the day immediately preceding the day of receipt on which the funds are available for utilization;
  • where the transaction is completed after 2.00 p.m. on a day and funds are available for utilization on the same day – the closing NAV of the day immediately preceding the next business day ; and
  • Irrespective of the time ofcompletion of transaction, where the funds are not available for utilization before the cut-off time – the closing NAV of the day immediately preceding the day on which the funds are available for utilization.

Subscription (For all schemes other than ILIQF)

The following cut-off timings shall be observed by the mutual fund for transaction amount less than Rs. 2 lakhs in respect of purchase of units in the Scheme and its plans/options/sub options where the following NAVs shall be applied for such purchase:



  • In respect of transaction completed up to 3.00 p.m. on a business day, the NAV of the day on which such transaction takes place shall be applicable.
  • In respect of transaction completed after 3.00 p.m. on a business day, the NAV of the next Business day shall be applicable.

The following cut-off timings shall be observed by the mutual fund for – transaction amount equal to or more than Rs. 2 lakhs in respect of purchase of units in all schemes and their plans/options/sub options except liquid fund schemes, where the following NAVs shall be applied for such purchase:



  • Where the transaction is completed up to 3.00 p.m. on a business day and funds are available for utilization before the cut-off time without availing any credit facility, whether, intra-day or otherwise – the closing NAV of the day on which the funds are available for utilization
  • Where the transaction is completed after 3.00 p.m. on a business day and funds are available for utilization on the same day without availing any credit facility, whether, intra-day or otherwise – the closing NAV of the next business day ; and
  • Irrespective of the time of completion of transaction, where the funds are not available for utilization before the cut-off time without availing any credit facility, whether, intra-day or otherwise – the closing NAV of the day on which the funds are available for utilization.


Redemption (For IDBI Liquid Fund - ILIQF)

The following cut-off timings shall be applicable with respect to repurchase of units in the Scheme and the following NAVs shall be applied for such repurchase:



  • Where the transaction is completed up to 3.00 PM on a business day- closing NAV of the day immediately preceding next business day.
  • Where the transaction is completed after 3.00 pm on a business day – closing NAV of the next business day.

Redemption (For all schemes other than ILIQF)

The following cut-off timings shall be applicable with respect to repurchase of units in the Scheme and the following NAVs shall be applied for such repurchase:


  • Where the transaction is completed up to 3.00 pm on a business day – closing NAV of the day and
  • Where the transaction is completed after 3.00 pm on a business day – closing NAV of the next business day.
Switches (For all schemes)

Switch-in: In case of switch-in transactions also the aforesaid cutoff time for completion of transaction shall be applicable.



Switch-out: Valid transactions for ‘switch-out’ shall be treated as transactions for Redemption and the provisions of the cut-off time and the applicable NAV mentioned in the SID as applicable to Redemption shall be applied to the ‘switch-out’ applications.



In case of ‘switch’ transactions from one scheme to another, the allotment shall be in line with redemption payouts and realization of funds into the switch-in scheme (where applicable).